Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

Are there any charges for return?

  • There is no charges for return
  • We can't refund your return shipping cost if you decide not to use free returns label that we provide
  • Once you enter your details above, you will be able to download and print free returns label.

 

How do I return?

  • Enter your order number (it looks like this "SWO-12345") and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines and free returns label.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3 business days from us receiving the item back.

Still having questions? Email us at shop@shuwish.com with your full name, order number and we will get back to you shortly.